PRODUCTS

Thunderhead NOW Product Overview

A growing number of companies recognize the need to dramatically improve their customer communications and take a more customer-focused approach.

So what’s stopping them? For many, it’s the limitations of their siloed systems and processes. Legacy systems are frequently inflexible, expensive to maintain and problematic to update.

If you share their frustration, it’s time to move to a new customer communications management solution - one that makes you more agile, more nimble.

The answer is Thunderhead NOW. This innovative software platform is designed to transform the way your organization creates and delivers its communications across the entire customer lifecycle.

By putting control back in the hands of business users, it delivers immediate operational beneﬁts. At the same time, thanks to its XML architecture, it provides a strategic platform for the future.

Customer Centric

Thunderhead NOW gives you the capability to better serve your customers across every touch point. Delivering new levels of personalization and relevance in your communications has never been easier, with a single engine to manage the delivery of content across every channel – from traditional print-based communications to web, email, SMS and social networks.

Highly Scalable

The Thunderhead NOW architecture makes template and forms design easy and straightforward, so you can create and deliver millions of complex communications in a single day. In addition, business users can seamlessly transition from batch to interactive communications, to ensure the efficient handling and personalization of every customer engagement - regardless of the scale of your operation.

Mission-Critical

Thunderhead NOW is an industrial strength, enterprise-class platform that underpins the business-critical communications processes of organizations across the globe. It’s the de-facto system in investment banking – with the majority of the world’s leading banks standardizing on the Thunderhead platform to streamline their trades. This market leading platform is also relied upon by insurers, healthcare providers, utilities and government organizations worldwide.

Easy to Integrate

With Thunderhead NOW, the sum really is greater than the parts. It’s the only system that fully integrates with your existing environment, augmenting and optimizing your investments in CRM, ERP and BPM systems. The result is a powerful system that enables you to fully leverage your customer insight to target and tailor your communications, while learning from every interaction.

A Platform for Now and the Future

Unlike other systems on the market, Thunderhead NOW has been designed with a firm eye on the future. Whether you’re looking for a robust document generation or automation system to meet today’s needs or a multi-channel customer communications platform that will flex and grow as your business changes, Thunderhead NOW can meet your short-term operational needs and serve as a strategic platform for the future.

The Market Leader in Interactive Customer Communications

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What the industry experts say about Thunderhead NOW:

“With a newer platform built from the ground up in 2003, Thunderhead avoids some of the legacy issues of competitors. Thunderhead emphasizes business user control, productivity, content component management, compliance, time-to-market, and its XML support.” Source: The Forrester Wave™. Document Output for Customer Communications Management. Q2 2009

“Reference clients were very happy with the system, one stating that it could not imagine working with a different document automation vendor.” Source: Document Automation Solution Vendors for Insurers 2007 - Celent December 2007